Training CLasses
How to Effectively Manage People
How to Effectively Manage People is a one and a half day training class designed to help you develop and use the necessary tools to be a successful manager in todays business environment. Managing people effectively is a primary role of every Manager, Team Leader or Supervisor. Managing people is quite complex as it requires people centered competencies, like leadership skills, understanding others, effective communication skills, outcome thinking and motivational behaviors. It also requires effective management structures and processes to manage performance, motivate and develop each team member.
Attendees will learn:
Not just how to be a supervisor or how to become a good supervisor, but how to become an excellent manager
who people are eager to work for.
The six essential ingredients of outstanding management.
How to understand your employees so you know exactly how to motivate them.
The right way to monitor, evaluate and give employees feedback on their performance.
How to manage conflict between people.
Characteristics of the emotionally intelligent person
Four key emotional skills: identifying, leveraging, understanding and managing emotions
Use your mirror listening skills to understand how others are feeling
Identify feelings and the reasons why people feel the way they do
Recognize when to be assertive in interacting with others
Adjusting communication behaviors to communicate with different styles
Applying active listening skills to separate message content from feeling
Asking questions to expand knowledge and bring out new ideas
Directing others by giving clear instructions and delegating
How to empower yourself and your staff
What leadership is from the supervisors point of view
How to build credibility and trust
The three steps of the continuous performance appraisal process
Decision-making tools for effective leadership
How to apply problem solving techniques to solve actual problems
Teams vs. work groups: learning to lead and build personal effectiveness
The attendees will also practice these skills with real-life simulations and exercises during the class.
